Refund and Cancellation
This policy explains how subscriptions and prepaid credits are cancelled, and how approved refunds are handled. We aim to be clear and fair, with no surprises.
Last updated: 25 August 2026
1. Overview
This Refund and Cancellation Policy applies to purchases made for the Nirai platform, operated by Testware Informatics Private Limited, Chennai. By subscribing to a plan or buying an add-on or credits, you agree to this policy. It should be read together with our Terms and Conditions.
2. Subscription plans
Subscription plans are billed in advance for the chosen billing period, monthly or annual. You can cancel at any time, and your cancellation stops the next renewal so you are not billed again. Cancellation takes effect at the end of the current paid period, and you keep access until then. Fees already paid for the current period are generally non-refundable, because the Service remains available to you for that period.
3. Free plan and trials
Where a free plan or trial is offered, it is provided at no charge and no payment is due, so no refund arises. You can stop using a free plan at any time.
4. Add-ons and prepaid credits
Some features, such as AI question generation, are offered as add-ons or on a prepaid credit basis. Credits included free with a plan carry no charge. Purchased credit packs are prepaid and are consumed as you use the feature. Purchased credits are non-refundable once used. Credits remain available for use while your subscription is active, subject to any limits described at the time of purchase.
5. How to cancel
You can cancel a subscription from your account, or by writing to us at [email protected] from your registered email address. Please include your institute name and the plan you wish to cancel so we can process the request quickly.
6. When we may issue a refund
While fees are generally non-refundable as set out above, we will consider a refund in good faith where there has been a duplicate charge, a proven billing error on our side, or a genuine technical failure that prevented you from using a paid feature and that we are unable to resolve. Refund requests should be raised within seven days of the charge, with relevant details, by writing to [email protected].
7. How approved refunds are processed
Where a refund is approved, it will be made to the original payment method used for the transaction. Refunds are typically processed within five to ten business days of approval, though the time for the amount to reflect in your account depends on your bank or payment provider.
8. Failed and duplicate transactions
If a payment fails but an amount is debited, or if you are charged more than once for the same order, the payment gateway usually reverses the extra amount automatically. If you do not see the reversal within a reasonable time, please contact us at [email protected] with the transaction details and we will help resolve it.
9. Changes to this policy
We may update this policy from time to time. When we make material changes, we will update the date at the top of this page.
10. Contact us
For any question about refunds or cancellations, please write to [email protected], or see our Contact page.